How to Make and Cancel an Appointment

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

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Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 
 

Appointments Overview

A wide range of facilities and clinical services are available at CTS. Like most practices we have a very high demand for doctors' appointments. Therefore to keep as many appointments available for when you're unwell, we have a versatile team of staff who can deal with many routine problems.

Routine appointments for assessment and follow-up of most medical problems can be booked by telephone or at the surgery. For more urgent issues we have a limited number of appointments that may be booked on the day.

We like to bother you as little as possible for routine checks, but we do like to call upon you at least once a year to review certain health problems. We have recently started a new system to make this easier.

Our nurses and HCAs also offer a wide range of services, including womens' health clinics, various minor procedures, smoking cessation advice and annual health health checks.

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Access

If you need any other small changes as a disabled person to make your visit to us possible please let us know.

Details regarding access and how we can support you

 

Requesting Routine Appointments

Routine appointments can be booked through reception up to 3 weeks in advance.

All appointments with the doctor are 10 minutes long and often there is insufficient time to deal with multiple medical problems. We are always happy to deal with a list of problems time permitting but we request that you kindly let us know which issues you would like dealt with on the day, and should time not allow for the rest we are happy to see you at a future date. As you may have experienced, even our booked surgeries frequently run late, and as a courtesy to other patients we must ensure that appointment times are adhered to as much as possible.

For more urgent matters, a few appointments are saved so you can book for the same day. These urgent appointments are strictly 10 minutes long so we sincerely request that you focus on one problem to try and prevent surgeries from running late.

 

Missed Appointments

Missed appointments are a significant issue for most GP surgeries. We do understand that all patients have busy lives and unforeseen circumstances can crop up at any time. We request that you phone us to cancel your appointment at the first opportunity out of courtesy to fellow patients. Needless to say, this goes for ALL types of appointments, whether they be with the doctor, nurse, healthcare assistant or any other professional.

 

Online Appointment Booking

You may have seen the news recently regarding the possibility of booking an appointment online. Please register for Patient online services to be able to book and cancel appointments. We are committed at CTS to using web technology to make your experience as patients as hassle-free as possible. As with any new ideas for the practice, we would be grateful for your views and feedback, and urge you to join out Patient Participation Group in order to get more involved.

 

Seeing our Nurses & Healthcare Assistants

CTS has a wide range of professions offering various clinical services. We are able to offer a range of nurse led services, including specialist clinics for specific medical conditions including diabetes, asthma etc. Visit our Clinics & Services section to find out more. We also have weekly on-site midwives as well as counselling sessions. Our Healthcare assistants offer a range of services including: Smoking Cessation Advice, Personal Health Checks and Obesity clinics.

 

Cancel appointments you don't need

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