At Crayford Town Surgery, we aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership relies on co-operation between us.

Our Responsibility To You

• Patient Safety is paramount.  

• You have a right to confidentiality.

• You have the right to see your medical records, subject to the limitations of the law.

• To provide you with a medical pathway within 2 weeks of your request.

• To treat all patients with respect, dignity, empathy and understanding

• To create a "safe" space for our LGBTQ+ patients.

• To provide education to the patient relating to Multi professional clinicians available.

• If your problem is triaged as "urgent" we will provide you with an Urgent Medical Pathway

• We will inform you when a doctor has to attend an emergency. We will give you the opportunity to book another consultation or, see another doctor.

• To prioritise vulnerable patients such as the housebound, elderly, babies/young children, mental health or Serious Long-Term medical conditions

• We will refer you to a consultant when your GP thinks it necessary. We will make an urgent referrals within one working day.

• You have the right to receive appropriate drugs and medication.

• We aim to  provide the result of any test or investigation on request or at your next consultation (subject to third party resource)

Your Responsibility To Us

• Treat all surgery staff with respect.

• One appointment, One problem !

• Do not ask for information about anyone other than yourself. Please respect our GDPR rules and policies.
• Tell us of any change of name or address.
• Only request an urgent consultation if appropriate.
• You should only request a home visit if you are too ill to attend surgery.
• Cancel your consultation if you are unable to attend.
• A consultation is for one person only. If another member of the family has a medical problem you will need to book a separate consultation.

• Be be on time for your consultation.

• Please turn up for your Face to Face appointments or cancel with prior notice (we can offer this appt to other patients who are in need)

• Do let us know whenever you feel we have not met our responsibility to you preferably in writing.

• We would, of course, also be pleased to hear when you feel praise is due!